Delightful internal control processes in public sector organisations

Inspired by "Delight is in the details" by Shawn Blanc The nascent public sector problem Here's the problem: a lot of public sector organisations have been forced to shed a lot of what has long been considered their bloated structures. This often takes the form of personnel reductions. Some of these are retirees that do … Continue reading Delightful internal control processes in public sector organisations

The external cost of internal optimization

Traditional cost reductions don’t take customers in accountMost organisations do not realize they are imposing significant burdens on their users. Any interaction involves a transaction cost. Organizations competed on cost reduction platforms, trying to drive down the transaction cost as low as possible … for their own operations. Quite often, an important part of the … Continue reading The external cost of internal optimization

Public sector performance enhancement

Let’s not get run over againThere are quite a few performance enhancing methodologies for administrations available on the market today. Most have not proven to be that successful all the time. However, under pressure to enhance performance, the public servants hope if or rather when someone turns government around, they don’t get run over again.Potential … Continue reading Public sector performance enhancement