For those of you who speak either Dutch or French, a nice journalist named Brigitte Doucet wrote a comprehensive article based on the keynote I gave at the Software AG Process Forum in February 2011. While I am formally no longer actively working in burden reduction, one of the key elements in our internal audit approach at the Belgian Development Agency will be to reduce both the administrative burden to beneficiaries and the internal cost of managing that to the optimum point. While written for for-profit environments, some of the ideas and lessons apply to non-profit as well. Enjoy the read!
You can find the Dutch article here, and the French article here.
Exploring The Black Box 