The impact of learned helplessness on audit recommendations

Learned helplessness in organisations has become an agent of the resistance Ron Ashkenas wrote a very interesting article on the HBR blog a while back: in "Learned helplessness in organisations" he addresses the "external" excuses that process owners manage to come up with in order not to change their process. To quote him: "This phenomenon … Continue reading The impact of learned helplessness on audit recommendations